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General Hotel Management
Daftar Isi:
BAB I HOTEL MANAGEMENT
- Hotel Management Team
- Staffing of The Hotel
BAB II HOTEL KNOWLEDGE
- Type of The Hotel
- Service Tradition
BAB III THE HOTEL
- Grooming and Performance
- Cleanliness and Sanitation
- Telephone Greetings
- Vendors
- Kesehatan, Keselamatan, dan Keamanan Kerja
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