Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior : CS/D&CB Vol. 35 (2022)

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Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior : CS/D&CB Vol. 35 (2022)

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2023-28

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Lampiran Berkas

Letter From the Editor: Thirty-five Years of the Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
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Satisfaction as a Mediator Between Brand Experience Dimensions and Word-of-Mouth for Digital Banking Services: Does Gender and Age Matter?
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Organizational and Customer Moderators of Service Recovery on Consumer Forgiveness in Health Care
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Exploring the Impact of Consumer Satisfaction on the Co-Creation of a Global Knowledge Brand
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Measuring Sharing Economy Satisfaction with Star Ratings: Overall Satisfaction versus Satisfaction with the Service Provider
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Do Consumer Values and Switching Barriers Influence Sharing Consumption Intention? A Cost-Benefit Approach
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The Effect of Customer Demotion on Consumer Affective and Behavioral Response in Restaurant Loyalty Programs
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Validation and Adaptation into Spanish of the Revised Sense of Coherence Scale (SOC-R): A Scale Associated with Life Satisfaction
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Reproducibility in Thirty-five Years of Consumer Intentions Research: A Longitudinal Review and Directions for Future Research
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Does the Customer Complain or Compliment? Nudging Them to Feel Grateful
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H. Keith Hunt on Consumer Behavior: Understanding His Contribution
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H. Keith Hunt: Visionary and Mentor David Aron
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Thank You, H. Keith Hunt
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H. Keith Hunt: Inclusiveness and Leadership
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What I Wish to Say About H. Keith Hunt
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H. Keith Hunt: Mentor and Friend
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Thank You, Keith!
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Dr. H. Keith Hunt, 1994-Present: A Research Icon Empowers Diversity, Equity, Inclusion and Belonging in the Marketing Academic Discipline
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